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Anatech Recruits IT Graduates
Friday, 30.10.2009, 09:00am (GMT+5.5)
Technical Support Executive - Software Support
JobsCafe.com
Designation:
Technical Support Executive
Experience : 1-2
Description:
Job requirements: Understanding United States healthcare market space (which is a competitive multi-payer private system as opposed to “welfare state” funded system of India where patients pay directly to doctors / hospitals. In the US, patients pay premiums to insurance company and the insurance companies pay to doctors / hospitals), receive incoming calls / emails, communicate effectively and fluently with customers, developing an in-depth understanding of Electronic Health Record product, learn frequently asked questions, learn trouble-shooting, escalating trouble tickets to higher levels, coordinating with senior colleagues for resolving issues, and delighting customers through an agile and aggressive support.
Functional domain: US Healthcare
Skillsets:
Skills requirement: Excellent English communications and presentation skills. Must be people-oriented, lively, and exposed to global culture – social, economical, political issues.
Special requirement: Like any other BPO jobs, candidates must be willing to work at late evenings through early mornings (either from 5:30 p.m. through 2:00 a.m. or from 10:00 p.m. through 6:30 a.m.)
Job Location : ahmedabad
Industry:IT/Software
Tags / Keywords : EMR, Tech Support, Technical Support, Application Support,
Software Support
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TowardsJob Team
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