TowardsJob - Wipro Recruits Freshers

Customer Service Executive-Belapur

JobsCafe.com
Experience : 0 - 2 Years

Location : Navi Mumbai

Industry Type : BPO/ITES

Functional Area : ITES/BPO/KPO, Customer Service, Ops.

Job Description

- Quickly and accurately performing multi-tasks like documenting information, seeking information, problem solving and updating by researching on data,

- Demonstrate strong work ethics by maintaining confidentiality of information

- Answer client calls and assist customers with immediate response support needs, handle/route accordingly delivering support for all customers.

- Log Customer calls

- Provide first level support on medical insurance related queries using documented procedures.

- Identify and provide input on unique or recurring customer problems.

- Ensure proper escalation procedures.

- Ability to learn and apply detailed procedures

- Working effectively as a team member and facilitate cooperative environment

Desired Candidate Profile

- Any undergraduate, graduate, post graduate, diploma or equivalent ( NO BE, BTECH,MTECH, MBA, BSCIT)

- Very Good Communication skills

- Previous experience in the health care processing is preferred.

- Experience of 1-2 years if not fresher willing to work with all parameters.

- Good Profiling Results.

- Age between 18 yrs - 45 yrs.

- Residing in transport boundaries.( Panvel - Thane, Sion -Panvel, Kalyan, Mumbra

- Experience of 1-2 years if not fresher willing to work with all parameters.

- Willing to work in night shifts & late evening shifts.

Keywords : Excellent communication skills, Customer service, CSE
If you meet the above mentioned criteria, apply online