TowardsJob - Dell Recruits Freshers

Join a Captive unit in a Technical process call Sikander 9818932426

Experience : 0 - 2 Years

Location : Gurgaon

Industry Type : BPO/ITES /CRM/Transcription

Functional Area : ITES/BPO/KPO, Customer Service, Ops.

Job Description

TECHNICAL SUPPPORT PROCESS for U.S.A Customers.

Provide first-level support on basic operational or

maintenance of personal computers and /or

peripherals using available tools.

Guide customer troubleshooting efforts to identify products

that have Customer Issues and issue service calls in

accordance with guidelines.

Escalate problems when unable to resolve customer issues.

Log and sufficiently document all contacts with customers in designated tools.

Desired Candidate Profile

TECHNICAL SUPPORT SPECIALIST FOR DELL -

VOICE SUPPORT (CALL CENTER)

Ideal Candidate will be supporting Global customers of

Dell in Tech issues.

Tech Support will be primarily on Windows Operating

System and Hardware issues .

Candidates applying for this job should be willing to work in the NIGHT SHIFTS.

SKILLS REQUIRED FOR THE JOB:

1. Excellent Communication Skills in English is a must.

2. Good knowledge in computer Hardware and Windows Operating systems.

3. Candidates with Hardware Certification will be preferred.

Educational Qualification:

• Graduates in any stream. (10+2+3)

• Candidates applying for Dell need to show us

the original marks sheets of the education qualification

and all work experience documents as proof(attested

Keywords : Tech support / TSE
If you meet the above mentioned criteria, apply online