HCL WALK-IN AT HYDERABAD FOR Technical Support Engineer
WALK-IN DATE: 9th May 2010
TIME: 9.30 AM to 4.00 PM
ROLE: Technical Support Engineer / Customer Care
Location: Hyderabad
Job Overview:
This position is responsible to provide front-end, technical support by providing answers to most product or product line usability or functionality questions
KEY SUCCESS ATTRIBUTES
- Provide Technical Support for a product or product line
- Receive frontline issues/calls from most customers
- Handle all functionality and usability related issues
- Understand the process on how to progress complex issues towards higher level Engineers for resolution Enhance the customer experience
- Develop skills with products and related technologies to provide quality customer support
- Understand complex product or product line questions, record them accurately, and use the appropriate process to progress issues towards resolution.
- Create/update customer issues.
- Send product solutions to customers.
- Issue closure with verified solutions.
Competency
- Good customer service skills.
- Good communication skills.
- Good analytical skills.
- An ability to coordinate high pressure situations by bringing the appropriate resources to bear (as necessary).
PRE-REQUISITES
Preferred Education
Any Graduate(Must) – (Excluding 2009 Pass outs)
Work Experience:
The Suitable candidate will have strong trouble shooting and communication skills, 12 to 36 months of experience in a related field, and/or a commensurate education. The candidate must be proficient with the product or product line they will be supporting.
VENUE:
HCL TECHNOLOGIES LIMITED
Ground Floor,DHFLVC Silicon Towers
Madhapur Road,Kothaguda, Beside TCS Building
Hyderabad 500081.
Landmark: Opposite VLCC
Things to carry with you:
Hard copy of a resume
Contact Person: Ravi
Regards,
Ravi
9966199610
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Tags: Customer Care, hcl bpo walkin, HCL Technologies, hcl walkin, HCL Walkin at Hyderabad, Technical Support Engineer
