About Philips :
Philips Innovation Campus (PIC), Bangalore is a division of Philips Electronics India Limited, which is owned 96% by Royal Philips Electronics N.V., The Netherlands. It was established in August 1996, with the objective of meeting the growing need for high-quality, cost-effective software development capacity within the Philips organization. From a share of 8% of the total software resource of Philips in 1998, PIC’s share has now gone up and is around 20%.
Working at Philips Innovation Campus are about 1600 of the industry’s finest professionals, using state-of-the-art software engineering paradigms and platforms including real-time systems, component-based software engineering, multi-threaded architecture and ASIC design methodologies in deep sub-micron technologies to drive the creation of tomorrow’s products and services.
JobTitle:Customer Service Manager
Experience:7 – 10 Years
Skills:
Good Communication
Desired:
Demand Planning:
Generate bottom up forecast using forecasting tools, drive consensus process with regional sales team to arrive at realistic demand plan. Feed in the demand plan with relevant assumptions to Supply Planning & Factories. Deploy the demand plan to depots, by weeks.
Monitor actual sales, orders & log events on weekly basis. Identify exceptions to the Demand & feedback the changes into the Supply Planning. Ensure faster response to the changes in market demand.
Monitor & work towards improvement in Demand Plan accuracy levels.
Order Management & Fulfillment:
Ensure all customer orders are captured, scrutinized & processed within the agreed timelines.
Convert customer orders in order requests, for non forecasted items. Provide detailed supply plans to the supplying factories, closer to demand.
Ensure reconciliation of backorders & feedback to customers on delivery scheduled.
Ensure high level of customer service with On Time In Full deliveries.
Take periodic feedback from key customers, work towards high customer satisfaction and finally customer delight.
Location:Mumbai
Education: Any Graduate /Any PG Course
Apply:Send Your CV to corporate.hr(AT)philips.com
Email Subject: “Profile from TowardsJob.com”
Contact Number:022-66912137
WebSite:http://www.philips.com/
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